FREQUENTLY ASKED QUESTIONS

ABOUT THE PRODUCTS

*All our products are painted and sealed with non-toxic materials. 
*Mouthing & teething is not recommended 
*Adult supervision is recommended at all times with guided play
*Sets with small loose parts are not recommended for children under 3 years of age
*Over time normal wear and tear is expected so please check sets regularly

SET CARE

*To clean you sets use a damp cloth with mild soap and water, pat dry or leave to air dry
*Do not submerge products in water
*Allow to fully air dry before storing or returning to play
*Do no use harsh chemicals on sets

IS IT SAFE TO PUT IN THEIR MOUTHS?

All of our products are painted and sealed with non-toxic materials and should be supervised under guided play. Safe to put in their mouths but not recommended for mouthing or teething.

DO YOU OFFER LOCAL PICK-UP?

Yes! Free, local pickup is located in Burlington, Ontario. If you are able and would like to do local pickup, please select "Pickup" in the notes section when checking out. You will receive an email when your order is ready for pickup. Please note that our order processing time is still 3-5 days and we will need 24 hour notice before picking up.

HOW LONG WILL IT TAKE TO GET MY ORDER?

Upon your order being place, we aim to process and ship your order within 3-5 days. You will receive a tracking number once your item has been ship or an email notifying that it is ready for pick-up. (Please allow 24-hour notice for local pickups).

Delivery time will vary depending on your location but the goal is 3-5 business days. *Subject to change during peak seasons or high volumes received by Canada post*

WHERE ARE YOU LOCATED? DO YOU SHIP? HOW MUCH?

We ship from Burlington, ON, Canada, and offer a flat rate of $15 expedited shipping across Canada.